new customer portal
Simplifying Complex Workflows at telia cygate
Year: 2023-2024
Client: Telia Cygate
The Challenge
Telia Cygate, part of Telia Company, provides secure IT infrastructure, cloud, networking, and cybersecurity solutions in Sweden and across the Nordics.
Telia Cygate struggled with multiple internal systems that created fragmented workflows, making it difficult for their business customers and employees to quickly access and act on data-driven insights. There was a clear need for a unified platform that integrated these systems and provided a seamless user experience.
the Outcome
I delivered a consolidated customer portal that streamlined workflows and enabled faster, more informed decision-making. The solution improved data accessibility and reduced reliance on manual processes, resulting in measurable time savings and higher efficiency across departments. By offering a unified and intuitive interface, the portal not only increased user satisfaction but also supported better resource allocation and more data-driven business decisions.
the APPROACH
I led the full UX design process, from User Research and User Needs Analysis to prototyping and iterative testing in Figma. To align vision and goals, I created an Impact Map together with stakeholders, setting a clear direction for the portal. I facilitated workshops with both business customers and employees across different countries, ensuring diverse perspectives were captured. A Customer Portal Measurement Plan was established to track whether the intended outcomes were met. Throughout the process, I kept the team engaged by sharing insights, demoing design progress, and continuously gathering feedback. Close collaboration with developers and product owners ensured that the platform was both intuitive and feasible, simplifying previously fragmented processes.
